Tello Edu Battery Charging Hub

Return Period: Customers can return products within 30 days of the purchase date for a full refund, provided the product is unopened and in its original condition.

Faulty Products: If a product is determined to be faulty at the time of manufacture, it can be returned within 15 days of purchase for a replacement or refund.

Condition of Returns:

• Products must be returned with all original accessories, attachments, and packaging.

• Products should be in new or like-new condition, without cracks, dents, or scratches.

Proof of Purchase: A valid proof of purchase, such as the original receipt or invoice, must be provided with the return.

Shipping for Returns:

• The customer is responsible for the cost of shipping the product back for return or exchange.

• Products should be securely packaged to prevent damage during transit.

Refund Process: Once the returned product is received and inspected, the refund will be processed within 7 business days to the original payment method.

Exceptions:

• Digital items, such as software or service subscriptions, are not eligible for a refund once activated.

• Products damaged due to improper use, accidents, or unauthorized modifications are not eligible for return or refund.

Replacement Service: Within 30 days of purchase, customers can request a replacement if the product:

• Sustains substantial damage in transit (proof required)

• Does not match the original product description

• Suffers a performance failure

Non-Refundable Items: Shipping costs are non-refundable.

Customer Support: For any queries or to initiate a return, please contact our customer support team at info@aicodeaustralia.com.au